This policy explains how accessible the documents Nantwich Town Council publish are. It covers PDFs, spreadsheets, presentations, and other types of document.
Using our documents
Nantwich Town Council publishes documents in a range of formats, including Word documents, Excel spreadsheets and PDF documents.
We want as many people as possible to be able to use those documents. For example, when we produce a document we make sure to:
- provide an HTML option where possible
- tag headings and other parts of the document properly, so screen readers can understand the page structure
- make sure we include alt text alongside non-decorative images, so people who cannot see them understand what they are there for
- avoid using tables, except when we are presenting data
- write in plain English
How accessible our documents are
New documents we publish and documents you need to download or fill in to access one of the services we provide should be fully accessible.
However, we know that some of our older documents (published before 23 September 2018) are not accessible. For example, some of them:
- are just photocopies and are not marked up in a way that allows screen reader users to understand them
- are not tagged up properly – for example, they do not contain proper headings
- are not written in plain English
This mostly applies to our meeting agendas, reports and minutes, and Talk of the Town. These types of documents are exempt from the regulations, so we do not currently have any plans to make them accessible.
But if you need to access information in one of these document types, you can contact us and ask for an alternative format.
What to do if you cannot use one of our documents
If you need a document we have published in a different format:
- email: firstname.lastname@example.org
- call: 01270 628633
- visit us or write to us: https://www.nantwichtowncouncil.gov.uk/contact/
We will consider the request and get back to you in 10 days.
Reporting accessibility problems with one of our documents
We are always looking to improve the accessibility of our documents. If you find any problems not listed on this page or you think we are not meeting accessibility requirements, contact:
Nantwich Town Council
Nantwich Civic Hall
Telephone: 01270 619224
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about the accessibility of our documents
Nantwich Town Council is committed to making our documents accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The documents Nantwich Town Council publishes are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance’s listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non compliance with the accessibility regulations
A few of our documents have diagrams. These images do not have a text alternative, so the information in them is not available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all diagrams included in new documents published after September 2018. When we publish new documents we will make sure our use of diagrams meets accessibility standards.
Content that’s not within the scope of the accessibility regulations
Not all documents on this website are created by us. Some documents and content may be created by third parties or using third party software. Where this is the case we will endeavour, on request, to obtain an accessible copy from the original source or to convey the information contained in the document in an accessible way.
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix meeting agendas or minutes for meetings which were published prior to 23 September 2018.
Some of our PDFs and Word documents are essential to providing our services. Where possible, we plan to either fix these or replace them with accessible HTML pages.
Any new PDFs or Word documents created by us will meet accessibility standards.
How we tested our documents
We last tested a sample of our documents in July 2020. The test was carried out by Nantwich Town Council.
- a meeting agenda
- an application form
- a financial report
What we’re doing to improve accessibility
We are currently undergoing staff training to ensure that new documents we produce and publish meet accessibility guidelines.
We also run regular reports to identify and address any accessibility issues.